Refund policy
Return & Refund Policy
I believe in what I’ve created and I want you to feel confident in every part of your swim journey.
Swim Lesson in a Box: 60-Day Money-Back Guarantee
If you're not seeing progress or feeling unsure, I’m here to help.
You have 60 days from delivery to reach out for support. I’ll first offer free 1:1 guidance to make sure you and your child have the best chance at success. If it’s still not the right fit, I’ll provide a full refund—no hassle, no pressure.
My goal is to support your family, whether that means a win in the water or your money back.
-Emily, Founder of Swimming with Confidence
Other Physical Products
Because of the hands-on nature of swim gear, we’re not able to accept returns on used items—but we absolutely want to help if something’s wrong.
If a product arrives damaged or isn’t working for your child, email me within 7 days of delivery and we’ll figure out the best solution together—whether that’s a replacement or something else that feels fair.
International Orders
At this time, we’re unable to accept returns for international orders due to shipping and customs limitations. But please still reach out if something’s not right. We want every family, everywhere, to feel supported.
Digital Products
All digital guides, PDFs, and video courses are non-refundable once delivered. But if you’re having trouble accessing or using the materials, I’m happy to help.
Have a question or concern?
Just send me a message at emily@swimmingwithconfidence.com. You’ll always hear back from a real person (probably me!) who cares about your family’s swim journey.